0:00 All right, so this Bay Area restaurant owned by some Asian guy, he implemented this policy that I think is really really genius. He is charging extra fees if your children are misbehaving. >> That's good. >> I love it. >> That's freaking smart, right? >> I love it. >> How? Like >> [snorts] >> Like if they're just throwing food on the ground or if they're like yelling or loud or like >> Inconvenience fee? >> Yeah. And it it and it's it's dependent on if they broke something. They're They have to be charged for the exact item replacement. >> That's fair. >> That's how often it happens that he has to start doing that ████ >> Bro, all the time, man. >> I think that's fair. If you break something, I think that's fair. >> So, imagine you're home eating dinner. >> There's a There's a >> child lying there getting changed getting their diapers changed >> Why I'm I don't know why people do that. >> The sight >> There's ████ ████
0:51 >> ruined most appetites that night, but it was just one of several incidents Shway paid the price for. That's why he implemented this new policy shown on their menu. It asks parents to ensure children remain seated and any unruly behavior could get the whole table kicked out. Parents are also financially liable for all damage caused by their children. One incident caused a parent $327 for a smashed credit card machine, while another for about five bucks after a kid smashed a teacup on the ground. >> Five bucks for the teacup? >> $5. It's not about that $5 broken teacup. It's about the fact that you came into here not respecting the rules. You let your child play around. They caused some sort of damage. >> You know what? >> This guy's tight. >> You like that? >> You know, ever since I opened Junbi,
1:42 I I didn't realize how many parents don't give a ████ about what their kids do. Like, I could imagine like um how that credit card machine got broken. >> Yeah, the little It's the one they leave at the table, right? >> Or it could be on the counter. So, like when you're walking up, some kid kids ████ love just going like this and grabbing ████ from the counter. So, then he'll they might have ████ grabbed it and slammed it. You know, like dude, there'll be times where like they'll So, we have a counter, right? When you walk up and then like a parent would literally put their kid on the counter standing and their ████ shoes are all over the counter. They're tap dancing like a ████ and they're grabbing ████ They don't tell them no. And I'm looking at them like, you're a ████ animal. No wonder your kid's going to be a ████ criminal one day. I was like, dude, that's crazy.
2:33 >> [laughter] >> They'll be ████ like >> coming from Joe. >> Yeah, they'll they'll be crazy ass people just like on their phone. They don't give a ████ and their kids are just like running out. There's a pond. They're like ████ around. They don't care, dude. >> Dude, I can't stand this ████ by the way. I'm in line at the grocery store and the person in front of me, they're they're talking to the cashier. They're not talking to the cashier. They're on their ████ phone and not acknowledging that they're even a human being or anything and they're ringing them up and ████ Takes longer. It's so annoying. >> Yeah, it is annoying. >> Yeah, and then I I agree. Like I'm like some people they take a piss on like how the service is so you know, how American service is. >> Yeah. >> And I didn't realize like I was like, damn, dude. And then it got worse cuz I used to be I used to wait, you know, tables at restaurants all that. And I'm like the level of like manners and like I think it's this whole gentle
3:24 parenting ████ I don't know what it is, but no one's telling their kids no. >> Joe, do do you A-junbi, do you do you switch flip the iPad around and say it's just going to ask you a little question? >> No, it's already there. >> It's already >> So, when they're checking out, the iPad's already flipped. >> Oh, dang. >> [laughter] >> Have um Does any Do you get a lot of people that just zero tip? >> Foreigners. >> Oh, yeah. Any race? Is there a race of people who don't tip? >> The thing is I can't see it immediately. I wish I could. Yeah, but I can't see it. Yeah. So, you we actually can't see like how much they tip till the till later if you print it out. >> Congrats, mayor. Congrats. >> [laughter] >> It's good to know that they can't see it right away. I was always scared. >> The mayor will answer. >> can't see it right away, that sucks. >> Depends on what system. >> What system do you use? >> Toast. >> Every time I see Toast, I'm going to tip
4:14 zero. >> They can't see it right away. >> Yeah. >> That's pretty tight, actually. >> They'll never know. >> Good hit. >> Or maybe there's a way to program it. I don't ████ know. I wish they could see it cuz I want to I want them to feel cool about me. >> Yeah. >> Like cuz sometimes I do it cuz I'm like, "Hey, this person is really nice." >> Same. >> Yeah, it sucks if they don't even see it. What the ████ the point? >> the point? >> Exactly. I'm going zero on all Toast. >> Like not to get hella meta, but it depends on each company's policy of how they share the tips. Some people, it's whoever's on the register, they keep all of that. Some people, you split it with the whole day, all this ████ So, I don't know. Like I'd rather just hand them cash like this. Just take this and keep it in your pocket. >> You get tipped for being on the register? This ████ world is soft. >> Soft? >> I don't remember tipping coffee shops back in the day. >> Yeah, you don't, but you do now everywhere. >> You can't not tip. >> Do you like this new law? >> I love it. Don't I don't like it, I love
5:05 it. >> Because the cool thing is that this guy has actually expressed that after doing that, way more customers are eating at his place >> Exactly. >> for that reason. >> Those kids ruin everybody else's time. >> I think there's too many parents that think, "Oh, they're cute." And then they're not bothered, and they expect the world to not be bothered. >> They think that their kids are cutest little ████ in the world, and they're like can do no harm. >> Yeah. >> It just drives me up the wall. >> Both can be true. They are the cutest little ████ in the world. They do hella harm. >> I do like it though when like there's free-range kids in a restaurant, and they just come to your table to say hi. I think that s███'s cool. >> Oh, yeah. >> But like it's that to me that's normal, right? >> Or they're waving at you from the chair? >> I prefer caged kids. >> This is a funny thing like so this guy I I I would like to assume I would like to assume that the kids he's talking about
5:56 are like little Chinese kids cuz that's who I see ████ around the most but then uh it looks so funny that like the customers that are like I love this place now are like the white people. >> Other parents. >> Cuz there's no more Chinese anymore. >> Jacqueline Grubb who came to the restaurant for the first time after learning about the policy. >> So when someone actually stands up and says something like that >> H O A president >> Yeah dude. >> Her last name is Grubb. >> throughout the United States being that [laughter] way. >> She's an influencer. >> We wouldn't have the same expectations but I'm just letting people know hey you know maybe there was a misunderstanding. You can't blame the kids. You really can't blame the kids. Kids are kids. They're going to they're going to kids will be loud. Kids will cry. It's okay. You know but it's up to the parents to take the appropriate to make the appropriate response. >> I like that. >> in bold in an industry that
6:47 >> I like him making that really clear that it's not like they're pissed at kids. It's just these parents are idiots just letting their kid do whatever. >> I might take it back now and that I know it attracts H O A people. >> [laughter] >> Now it's a restaurant full of Karens. Hey but you know that everyone's going to be peaceful. >> Oh what because they're white? >> Those people are more likely to complain. >> No dude there there are some freaking hellish white kids that'd be ████ doing crazy ████ too. >> Absolutely. Little dirty white kids. >> H O A president white kids are different from hippie ass everything's all good white kids. >> Oh yeah you're right they mind their own business more. >> But here's the thing though the complaining ass white people they tend to tip the most. >> Oh that's a true thing. >> Yeah. >> How do you know how do you know who tips the most? >> How do you know Joe? Cuz you can't see it. >> He matches it to the surveillance camera he's like all right.
7:37 >> [laughter] >> No when I worked in at Volcano um but no no let me let me rephrase that. It's not the demanding ones. It's the interactive ones that So, like, it's not just complaining. It's more like you know, they ask you what you what the what the best ones are. >> Oh, right. Can you make this without cilantro and make sure there's half the amount of rice? >> They Yeah, and then they want they want the specifics and you get it right and then, bro, like the bill be a hundred, but they'll pay you a hundred tip. So, they make it They They know I think the people that are like more accountable for like, "Hey, I'll pay for the customization. I'll pay for the service." Like, that's what tipping really is supposed to be, right? Is like, "I know I'm being a nuisance, but like thank you for accommodating." >> Cuz you requested more than the default
8:28 amount. >> Bingo. Yeah, yeah, yeah. So, those guys, they know the game. So, they'll ████ pay for it, right? But then there's also the the complaining demanding and they don't really tip that much. So, I'm like, "You're just a ████ handful." >> Were you ever approached when you were like hosting? Did you ever Did you ever host or were you always server? >> The girls were usually host and then the guys were busters and then you elevate into servers, guys and girls. That's like the entry. >> Did anybody ever come into Wacano and be like, "It's a packed house, no tables" and someone's like, "Hey, here's a little uh >> All the time. >> And then and every time you you guys give them a table? >> Well, they usually yeah, give it to the host and then the host will mess change things up. If you're a waiter or busser, they're like, "Dude, I know it's busy, but um see what you can do." And then they'll shake my hand and they'll be a hundred in there.
9:18 >> A hundred? So, what's the what's the amount that's like kind of appropriate for this kind of hookup? >> It's usually anything over twenty. >> Oh, so twen- So, like twenty-five bucks could get you a table? >> This was two thousand nine. You know what I mean? So, a hundred bucks in two thousand eight or nine, that's a ████ ton of money, right? So, what I would do is I would grab that, go to the back, and I'll be like, "Hey, check it out." to the cook. I'll be like, "I'll give you 30 bucks. >> Wow. >> my order first? >> Woah. >> how the tipping things work. So, you get you you share the tip. Like, at the end of the day, >> It's a little business. >> Yeah. >> Imagine each server is a salesperson. You got your tables that you're in charge of that you give your service to. This is where people don't understand what the whole tipping thing is. Not just throwing them because they were nice. They customize they got ████ done for you quicker. They put you in front
10:08 of the line. You got better things, right? So, you're paying for that. >> So, you get the money. >> But, now it's like, "Thanks for breathing." >> Yeah, they don't know. People don't really know the the secret. >> Thanks for almost knowing I was here. >> Yeah. >> Like, it would be the difference between somebody like sprinting for your valet car versus like walking to get it. >> There you go. That's what That's what's supposed to be. Yeah, and then at the end of the day, as a server, you break bread with the bus boy cuz he cleaned up your table first. Or like, you know, if if you have people waiting, right? And it's a packed house, you have ████ trash all over, the bus boy's the guy that comes and cleans all the table. If he does yours first cuz you tip him good, he's always going to prioritize you. They're like, "F███ that ████ She never pays me out." So, that's where the That's where the tipping things go. Like, you tip the server, but the server breaks bread with everybody, the cook, the the whoever helped him, guy at the bar, you know,
10:58 like >> Have you ever been tipped more because a child was being a nuisance? Like, I'm so sorry that my kid ████ everything up. >> Oh, absolutely. >> Yeah, we've tipped because like my like nieces and nephews and ████ like that. But, like, you know, family ████ party and there's two three kids in high chairs and there's nothing but ████ food all over the floor. And then the babies are crying, so you can't help clean up. And the most quickest thing that you could do is actually leave so that they can just do it. So, you're just like, "Here's some extra tip." >> That's cool. >> That's class. >> Yeah. >> That's nice of you to do that. >> of families that are sensible, they'll always pay extra because they're By the high chair, there's going to be a mountain of fried rice on the ground. Right. >> [laughter] >> Extra cleaning, the floor is different, dude. As a server and a busser, you don't get to like be on your efficient,
11:48 especially when there's a line out the door. Like get ████ in your you know, you're wiping it, you're moving on. You're like now you're just like, "Hey, bring out the ████ mop and the ████ wipe every chair like it's it's a different thing. >> But I think that's what people don't know. Servers are tipping out, too. Like we get tipped and we're sharing it. Yeah. >> I don't think that's how it is anymore, though. I feel like there's too much like, you know, one everything's like under a chain. Two, there's too many like people that were like really really good servers and so many that were s█████, then it would just be like so such a disconnect that like it's a lot of restaurants started pulling all tips and then splitting. Yeah, splitting the shift. >> Yeah, cuz back then there was a lot of cash. >> Has anyone ever offered you cash to be like, "Hey, can you put our order at the front of the line, please?" But it wasn't enough and you had to go >> No. No, I never had no one give me like
12:39 a dollar and be like, "Don't spend it all in one place." It was always a lot of money. Yeah. >> [cough] >> But I also feel like it's the same thing. You also know it's ████ It's like you take whatever you get, you go there, you place it whatever it's worth, you come back, you say, "I did it for you." >> Do you ever have somebody like for the tip they they they write like, "Get a higher paying job." >> [laughter] >> Like ████ like that. >> That's crazy. >> No, but I've had one of those um It was like a Jesus pamphlet with tip one time. >> Oh, that's great. >> Yeah, it was like one of those I think it was like money, but then like there's like like it was like yeah, some but it was like counterfeit-looking money with money, though. >> Oh, that's funny. [laughter] That would It'd if that's all it was. >> I know, that would suck. Yeah. >> Yeah, that's really cool.
13:29 >> Uh yeah, you Maybe it's the whole cash thing. Maybe they don't do that no more. It's all digital. >> Yeah. Yeah. >> Cuz a lot of waiters just didn't report their tips back then, too. >> Really? >> Yeah, that was a thing. Yeah. But it was perfect cuz it was cash.
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